{"id":11939,"date":"2025-11-11T08:00:00","date_gmt":"2025-11-11T13:00:00","guid":{"rendered":"https:\/\/www.cofomo.com\/?p=11939"},"modified":"2025-11-11T12:18:05","modified_gmt":"2025-11-11T17:18:05","slug":"histoire-de-reussite-renforcer-la-gouvernance-des-risques-grace-a-lexpertise-servicenow-de-cofomo","status":"publish","type":"post","link":"https:\/\/old.cofomo.com\/fr\/perspectives\/histoire-de-reussite-renforcer-la-gouvernance-des-risques-grace-a-lexpertise-servicenow-de-cofomo\/","title":{"rendered":"Histoire de r\u00e9ussite : Renforcer la gouvernance des risques gr\u00e2ce \u00e0 l\u2019expertise ServiceNow de Cofomo."},"content":{"rendered":"\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\" style=\"padding-bottom:var(--wp--preset--spacing--20)\"><em><em>Avant la mise en place d\u2019une solution int\u00e9gr\u00e9e de gestion des risques, un grand d\u00e9taillant et distributeur au Qu\u00e9bec faisait face \u00e0 des d\u00e9fis croissants en mati\u00e8re de conformit\u00e9, de transparence et de gouvernance dans la gestion de ses op\u00e9rations complexes.<\/em><\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>D\u00e9fi : allier efficacit\u00e9 et conformit\u00e9 dans un environnement complexe<\/strong>.<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"padding-bottom:0\">Pour les grands d\u00e9taillants et distributeurs, concilier efficacit\u00e9 op\u00e9rationnelle et conformit\u00e9 r\u00e9glementaire demeure un d\u00e9fi constant. \u00c0 mesure que les cha\u00eenes d\u2019approvisionnement se complexifient et que les exigences de s\u00e9curit\u00e9 des donn\u00e9es se multiplient, maintenir la transparence, la gouvernance et la reddition de comptes \u00e0 l\u2019\u00e9chelle de l\u2019organisation devient un exercice d\u2019\u00e9quilibre d\u00e9licat.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Notre client, exploitant l\u2019un des plus importants r\u00e9seaux de vente et de distribution au Qu\u00e9bec, devait moderniser la fa\u00e7on dont les risques \u00e9taient identifi\u00e9s, suivis et g\u00e9r\u00e9s.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>L\u2019objectif <\/strong>: structurer, centraliser et automatiser la gestion des risques, des contr\u00f4les et de la conformit\u00e9 afin de renforcer la gouvernance, d\u2019assurer la tra\u00e7abilit\u00e9 et de soutenir la conformit\u00e9 \u00e0 long terme.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Avant la transformation, les \u00e9valuations des risques \u00e9taient effectu\u00e9es en silo, et la documentation de conformit\u00e9 \u00e9tait dispers\u00e9e dans plusieurs syst\u00e8mes. L\u2019organisation ne disposait pas d\u2019une vue unifi\u00e9e de son exposition globale ni des responsabilit\u00e9s associ\u00e9es.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"padding-bottom:0\">Elle a donc entrepris la mise en place d\u2019une solution int\u00e9gr\u00e9e et automatis\u00e9e capable de :<\/p>\n\n\n\n<ul class=\"wp-block-list orange\">\n<li>Assurer la tra\u00e7abilit\u00e9 et la transparence<\/li>\n\n\n\n<li>Maintenir la conformit\u00e9 r\u00e9glementaire en continu<\/li>\n\n\n\n<li>Offrir une visibilit\u00e9 consolid\u00e9e sur l\u2019ensemble des risques organisationnels<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-0e45d79c wp-block-columns-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--10)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:15%\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/staging.cofomoconseil.com\/wp-content\/uploads\/2025\/08\/Mehdi-Kdioui.png\" alt=\"\" class=\"wp-image-10596\" style=\"object-fit:contain;width:150px;height:150px\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<p class=\"wp-block-paragraph\">\u00ab La gestion des risques efficace ne consiste pas \u00e0 multiplier les contr\u00f4les, mais \u00e0 cr\u00e9er de la clart\u00e9. Avec ce projet, notre objectif \u00e9tait d\u2019aider l\u2019organisation \u00e0 voir ses risques dans leur contexte, \u00e0 automatiser ce qui peut l\u2019\u00eatre, et \u00e0 b\u00e2tir une base de gouvernance durable. \u00bb<br><\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"padding-bottom:var(--wp--preset--spacing--20)\"><em><strong>Mehdi Kdioui<\/strong>, Responsable du Centre d&rsquo;excellence ServiceNow chez Cofomo<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left\" style=\"padding-bottom:var(--wp--preset--spacing--10)\"><strong>Solution : une plateforme unifi\u00e9e de gestion des risques<\/strong>.<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3a88641f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p class=\"wp-block-paragraph\">Pour atteindre ces objectifs, l\u2019organisation a choisi de collaborer avec Cofomo, misant sur son expertise ServiceNow et son statut de partenaire Premier afin de d\u00e9ployer une solution de gouvernance, risques et conformit\u00e9 (GRC) construite \u00e0 partir des modules Integrated Risk Management (IRM) et Configuration Management Database (CMDB).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">M\u00eame avec une petite \u00e9quipe sp\u00e9cialis\u00e9e (un expert Cofomo d\u00e9di\u00e9 int\u00e9gr\u00e9 au sein de l\u2019organisation), la collaboration a permis d\u2019obtenir des r\u00e9sultats remarquables gr\u00e2ce \u00e0 l\u2019agilit\u00e9, \u00e0 la rigueur et \u00e0 la ma\u00eetrise des capacit\u00e9s de la plateforme ServiceNow.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image alignright size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/staging.cofomoconseil.com\/wp-content\/uploads\/2025\/09\/servicenow_partenairepng-1024x1024.png\" alt=\"\" class=\"wp-image-10927\" style=\"aspect-ratio:1;object-fit:contain;width:200px\"\/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Ensemble, ils ont :<\/p>\n\n\n\n<ul class=\"wp-block-list orange\">\n<li>Int\u00e9gr\u00e9 les documents d\u2019autorit\u00e9 NIST et PCI, g\u00e9n\u00e9rant des citations et des contr\u00f4les objectifs<\/li>\n\n\n\n<li>Cr\u00e9\u00e9 des entit\u00e9s de risque dynamiques (applications, actifs CMDB, processus) gr\u00e2ce \u00e0 des filtres adaptatifs<\/li>\n\n\n\n<li>D\u00e9ploy\u00e9 des formulaires d\u2019\u00e9valuation personnalis\u00e9s selon le type d\u2019entit\u00e9<\/li>\n\n\n\n<li>Automatis\u00e9 les assignations des risques selon les responsables d\u00e9sign\u00e9s<\/li>\n\n\n\n<li>Aliment\u00e9 les tableaux de bord et rapports IRM pour une visibilit\u00e9 consolid\u00e9e et en temps r\u00e9el<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-fed7e21\" data-block-id=\"fed7e21\"><\/div>\n\n\n\n<div class=\"wp-block-stackable-call-to-action stk-block-call-to-action stk-block stk-3c93af2 is-style-default\" data-v=\"2\" data-block-id=\"3c93af2\"><div class=\"stk-block-call-to-action__content stk-content-align stk-3c93af2-column stk-container stk-3c93af2-container stk-hover-parent\"><div class=\"has-text-align-center stk-block-content stk-inner-blocks stk-3c93af2-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-0abea3c\" id=\"strong-expertises-cofomo-mobilisees-strong\" data-block-id=\"0abea3c\"><h3 class=\"stk-block-heading__text\"><strong>Expertises Cofomo mobilis\u00e9es<\/strong><\/h3><\/div>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-right:0;margin-bottom:0;margin-left:0\">Strat\u00e9gie de gouvernance, risques et conformit\u00e9 (GRC)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-right:0;margin-bottom:0;margin-left:0\">Configuration et automatisation ServiceNow<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-right:0;margin-bottom:0;margin-left:0\">Conception de processus et optimisation des flux de travail<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-right:0;margin-bottom:0;margin-left:0\">Int\u00e9gration et consolidation des donn\u00e9es<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-right:0;margin-bottom:0;margin-left:0\">Gestion du changement et transfert de connaissances<\/p>\n<\/div><\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>R\u00e9sultats : une meilleure visibilit\u00e9, une gouvernance renforc\u00e9e et une efficacit\u00e9 durable<\/strong>.<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Entr\u00e9 dans sa phase de stabilisation, le projet transforme d\u00e9j\u00e0 la fa\u00e7on dont l\u2019organisation g\u00e8re les risques, la conformit\u00e9 et la reddition de comptes, tout en offrant :<\/p>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-90b7cc4\" data-block-id=\"90b7cc4\"><\/div>\n\n\n\n<div class=\"wp-block-stackable-call-to-action stk-block-call-to-action stk-block stk-80a6f66 is-style-default\" data-v=\"2\" data-block-id=\"80a6f66\"><div class=\"stk-block-call-to-action__content stk-content-align stk-80a6f66-column stk-container stk-80a6f66-container stk-hover-parent\"><div class=\"has-text-align-center stk-block-content stk-inner-blocks stk-80a6f66-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-602abb4\" id=\"strong-modules-service-now-deployes-strong\" data-block-id=\"602abb4\"><h3 class=\"stk-block-heading__text\"><strong>Modules ServiceNow d\u00e9ploy\u00e9s<\/strong><\/h3><\/div>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-right:0;margin-bottom:0;margin-left:0\">Integrated Risk Management (IRM)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-right:0;margin-bottom:0;margin-left:0\">Configuration Management Database (CMDB)<\/p>\n<\/div><\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Gouvernance centralis\u00e9e<\/strong><br>Un environnement ServiceNow unique qui consolide les donn\u00e9es de risque, les contr\u00f4les et les \u00e9l\u00e9ments de conformit\u00e9 \u00e0 l\u2019\u00e9chelle de l\u2019entreprise.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Processus standardis\u00e9s<\/strong><br>Des flux de travail automatis\u00e9s assurant des \u00e9valuations coh\u00e9rentes et tra\u00e7ables, avec une attribution claire des responsabilit\u00e9s.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Visibilit\u00e9 accrue<\/strong><br>Des tableaux de bord IRM en temps r\u00e9el offrant \u00e0 la direction une vue consolid\u00e9e des expositions aux risques, reli\u00e9es aux actifs, applications et processus d\u2019affaires.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Conformit\u00e9 durable<\/strong><br>L\u2019int\u00e9gration des cadres de r\u00e9f\u00e9rence NIST et PCI garantit l\u2019alignement continu avec les normes industrielles et les exigences r\u00e9glementaires en \u00e9volution.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-91fd6eb\" data-block-id=\"91fd6eb\"><\/div>\n\n\n\n<div class=\"wp-block-stackable-call-to-action stk-block-call-to-action stk-block stk-e9662d5 is-style-default\" data-v=\"2\" data-block-id=\"e9662d5\"><div class=\"stk-block-call-to-action__content stk-content-align stk-e9662d5-column stk-container stk-e9662d5-container stk-hover-parent\"><div class=\"has-text-align-center stk-block-content stk-inner-blocks stk-e9662d5-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-0d5dd93\" id=\"strong-cadres-integres-strong\" data-block-id=\"0d5dd93\"><h3 class=\"stk-block-heading__text\"><strong>Cadres int\u00e9gr\u00e9s<\/strong><\/h3><\/div>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-right:0;margin-bottom:0;margin-left:0\">NIST (National Institute of Standards and Technology)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-right:0;margin-bottom:0;margin-left:0\">PCI (Payment Card Industry)<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--10)\">\n<h2 class=\"wp-block-heading\"><strong>B\u00e2tir les fondations d\u2019une transformation durable<\/strong>.<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Gr\u00e2ce \u00e0 sa collaboration avec Cofomo, l\u2019organisation a jet\u00e9 les bases d\u2019une approche plus transparente, automatis\u00e9e et r\u00e9siliente de la gestion des risques.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ce projet d\u00e9montre qu\u2019une mise en \u0153uvre cibl\u00e9e et agile peut g\u00e9n\u00e9rer un impact consid\u00e9rable et que la v\u00e9ritable transformation na\u00eet de l\u2019alliance entre la technologie, la gouvernance et l\u2019expertise humaine.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Le r\u00e9sultat<\/strong> : une prise de d\u00e9cision plus \u00e9clair\u00e9e, une conformit\u00e9 durable et une culture d\u2019am\u00e9lioration continue qui permet \u00e0 l\u2019organisation d\u2019aborder l\u2019avenir avec confiance.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--20)\">\n<h3 class=\"wp-block-heading has-text-align-left\"><strong>Pr\u00eat \u00e0 renforcer votre gouvernance et votre gestion des risques ?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Discutons de la fa\u00e7on dont l\u2019expertise ServiceNow de Cofomo peut vous aider \u00e0 centraliser vos processus, automatiser la conformit\u00e9 et obtenir une visibilit\u00e9 compl\u00e8te sur vos risques organisationnels.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Contactez-nous d\u00e8s aujourd\u2019hui pour discuter de vos objectifs de transformation num\u00e9rique.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-271443ed wp-block-buttons-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-white-color has-orange-background-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/old.cofomo.com\/fr\/nous-joindre\/\" style=\"border-radius:0px;padding-top:5px;padding-bottom:5px\"><strong>CONTACTEZ-NOUS<\/strong><\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull mobile-padding-30 has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30)\">\n<h2 class=\"wp-block-heading has-text-align-center has-large-font-size\"><strong>Articles en vedette<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-query alignwide is-layout-flow wp-block-query-is-layout-flow\">\n\n\n<div class=\"wp-block-group is-layout-flow wp-container-core-group-is-layout-a645e17b wp-block-group-is-layout-flow\" style=\"border-style:none;border-width:0px;margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--10);padding-right:0;padding-bottom:var(--wp--preset--spacing--10);padding-left:0\"><ul class=\"has-link-color columns-3 alignfull homepage-posts owl-carousel wp-elements-1 wp-block-post-template has-text-color has-softblack-color is-layout-grid wp-container-core-post-template-is-layout-a765b968 wp-block-post-template-is-layout-grid\"><li class=\"wp-block-post post-11939 post type-post status-publish format-standard has-post-thumbnail hentry category-perspectives tag-agilite tag-servicenow expertise-servicenow-fr topics-histoires-de-reussite\">\n<figure style=\"padding-bottom:0;margin-bottom:0\" class=\"wp-block-post-featured-image wp-elements-1\"><a href=\"https:\/\/old.cofomo.com\/fr\/perspectives\/histoire-de-reussite-renforcer-la-gouvernance-des-risques-grace-a-lexpertise-servicenow-de-cofomo\/\" target=\"_self\" ><img loading=\"lazy\" decoding=\"async\" width=\"2048\" height=\"996\" src=\"https:\/\/old.cofomo.com\/wp-content\/uploads\/2025\/11\/Histoire-de-reussite-detaillant-et-distributeur.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Histoire de r\u00e9ussite : Renforcer la gouvernance des risques gr\u00e2ce \u00e0 l\u2019expertise ServiceNow de Cofomo.\" style=\"border-radius:0px;aspect-ratio:1;width:100%;object-fit:cover;\" srcset=\"https:\/\/old.cofomo.com\/wp-content\/uploads\/2025\/11\/Histoire-de-reussite-detaillant-et-distributeur.png 2048w, https:\/\/old.cofomo.com\/wp-content\/uploads\/2025\/11\/Histoire-de-reussite-detaillant-et-distributeur-300x146.png 300w, https:\/\/old.cofomo.com\/wp-content\/uploads\/2025\/11\/Histoire-de-reussite-detaillant-et-distributeur-1024x498.png 1024w, https:\/\/old.cofomo.com\/wp-content\/uploads\/2025\/11\/Histoire-de-reussite-detaillant-et-distributeur-768x374.png 768w, https:\/\/old.cofomo.com\/wp-content\/uploads\/2025\/11\/Histoire-de-reussite-detaillant-et-distributeur-1536x747.png 1536w\" sizes=\"auto, (max-width: 2048px) 100vw, 2048px\" \/><\/a><\/figure>\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-c58fbf57 wp-block-group-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--20);padding-top:0\"><h2 class=\"has-text-align-center wp-block-post-title has-medium-font-size wp-container-content-32e3a40d\"><a href=\"https:\/\/old.cofomo.com\/fr\/perspectives\/histoire-de-reussite-renforcer-la-gouvernance-des-risques-grace-a-lexpertise-servicenow-de-cofomo\/\" target=\"_self\" >Histoire de r\u00e9ussite : Renforcer la gouvernance des risques gr\u00e2ce \u00e0 l\u2019expertise ServiceNow de Cofomo.<\/a><\/h2><\/div>\n\n<\/li><li class=\"wp-block-post post-11775 post type-post status-publish format-standard has-post-thumbnail hentry category-perspectives tag-agilite tag-servicenow expertise-servicenow-fr topics-histoires-de-reussite\">\n<figure style=\"padding-bottom:0;margin-bottom:0\" class=\"wp-block-post-featured-image wp-elements-1\"><a href=\"https:\/\/old.cofomo.com\/fr\/perspectives\/histoire-succes-unifier-pour-mieux-servir\/\" target=\"_self\" ><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"1080\" src=\"https:\/\/old.cofomo.com\/wp-content\/uploads\/2025\/10\/equipe_it.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Histoire de r\u00e9ussite : Am\u00e9liorer les op\u00e9rations TI avec l&rsquo;implantation de ServiceNow pour une agence gouvernementale\" style=\"border-radius:0px;aspect-ratio:1;width:100%;object-fit:cover;\" srcset=\"https:\/\/old.cofomo.com\/wp-content\/uploads\/2025\/10\/equipe_it.png 1080w, https:\/\/old.cofomo.com\/wp-content\/uploads\/2025\/10\/equipe_it-300x300.png 300w, https:\/\/old.cofomo.com\/wp-content\/uploads\/2025\/10\/equipe_it-1024x1024.png 1024w, https:\/\/old.cofomo.com\/wp-content\/uploads\/2025\/10\/equipe_it-150x150.png 150w, https:\/\/old.cofomo.com\/wp-content\/uploads\/2025\/10\/equipe_it-768x768.png 768w\" sizes=\"auto, (max-width: 1080px) 100vw, 1080px\" \/><\/a><\/figure>\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-c58fbf57 wp-block-group-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--20);padding-top:0\"><h2 class=\"has-text-align-center wp-block-post-title has-medium-font-size wp-container-content-32e3a40d\"><a href=\"https:\/\/old.cofomo.com\/fr\/perspectives\/histoire-succes-unifier-pour-mieux-servir\/\" target=\"_self\" >Histoire de r\u00e9ussite : Am\u00e9liorer les op\u00e9rations TI avec l&rsquo;implantation de ServiceNow pour une agence gouvernementale<\/a><\/h2><\/div>\n\n<\/li><li class=\"wp-block-post post-11711 post type-post status-publish format-standard has-post-thumbnail hentry category-non-classifiee category-perspectives tag-agilite tag-servicenow topics-histoires-de-reussite\">\n<figure style=\"padding-bottom:0;margin-bottom:0\" class=\"wp-block-post-featured-image wp-elements-1\"><a href=\"https:\/\/old.cofomo.com\/fr\/perspectives\/histoire-de-succes-ameliorer-les-services-de-sante\/\" target=\"_self\" ><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"1080\" src=\"https:\/\/old.cofomo.com\/wp-content\/uploads\/2025\/10\/Medecin_it.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Histoire de r\u00e9ussite : Am\u00e9liorer les services de sant\u00e9 de dizaines de milliers de personnes gr\u00e2ce \u00e0 la mise en \u0153uvre de ServiceNow par Cofomo\" style=\"border-radius:0px;aspect-ratio:1;width:100%;object-fit:cover;\" srcset=\"https:\/\/old.cofomo.com\/wp-content\/uploads\/2025\/10\/Medecin_it.png 1080w, https:\/\/old.cofomo.com\/wp-content\/uploads\/2025\/10\/Medecin_it-300x300.png 300w, https:\/\/old.cofomo.com\/wp-content\/uploads\/2025\/10\/Medecin_it-1024x1024.png 1024w, https:\/\/old.cofomo.com\/wp-content\/uploads\/2025\/10\/Medecin_it-150x150.png 150w, https:\/\/old.cofomo.com\/wp-content\/uploads\/2025\/10\/Medecin_it-768x768.png 768w\" sizes=\"auto, (max-width: 1080px) 100vw, 1080px\" \/><\/a><\/figure>\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-c58fbf57 wp-block-group-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--20);padding-top:0\"><h2 class=\"has-text-align-center wp-block-post-title has-medium-font-size wp-container-content-32e3a40d\"><a href=\"https:\/\/old.cofomo.com\/fr\/perspectives\/histoire-de-succes-ameliorer-les-services-de-sante\/\" target=\"_self\" >Histoire de r\u00e9ussite : Am\u00e9liorer les services de sant\u00e9 de dizaines de milliers de personnes gr\u00e2ce \u00e0 la mise en \u0153uvre de ServiceNow par Cofomo<\/a><\/h2><\/div>\n\n<\/li><\/ul><\/div>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Avant la mise en place d\u2019une solution int\u00e9gr\u00e9e de gestion des risques, un grand d\u00e9taillant et distributeur au Qu\u00e9bec faisait face \u00e0 des d\u00e9fis croissants en mati\u00e8re de conformit\u00e9, de transparence et de gouvernance dans la gestion de ses op\u00e9rations complexes. D\u00e9fi : allier efficacit\u00e9 et conformit\u00e9 dans un environnement complexe. Pour les grands d\u00e9taillants [&hellip;]<\/p>\n","protected":false},"author":20,"featured_media":11957,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[80],"tags":[91,109],"expertise":[78],"topics":[40],"class_list":["post-11939","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-perspectives","tag-agilite","tag-servicenow","expertise-servicenow-fr","topics-histoires-de-reussite"],"featured_image_src":"https:\/\/old.cofomo.com\/wp-content\/uploads\/2025\/11\/Histoire-de-reussite-detaillant-et-distributeur.png","author_info":{"display_name":"Marie-Claire Charlton","author_link":"https:\/\/old.cofomo.com\/fr\/author\/marie-claire-charlton\/"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Histoire de r\u00e9ussite : Renforcer la gouvernance des risques gr\u00e2ce \u00e0 l\u2019expertise ServiceNow de Cofomo. - | Partenaire de votre transformation et innovation num\u00e9rique - Cofomo<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Histoire de r\u00e9ussite : Renforcer la gouvernance des risques gr\u00e2ce \u00e0 l\u2019expertise ServiceNow de Cofomo. - | Partenaire de votre transformation et innovation num\u00e9rique - Cofomo\" \/>\n<meta property=\"og:description\" content=\"Avant la mise en place d\u2019une solution int\u00e9gr\u00e9e de gestion des risques, un grand d\u00e9taillant et distributeur au Qu\u00e9bec faisait face \u00e0 des d\u00e9fis croissants en mati\u00e8re de conformit\u00e9, de transparence et de gouvernance dans la gestion de ses op\u00e9rations complexes. 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