{"id":11711,"date":"2025-10-14T08:26:52","date_gmt":"2025-10-14T12:26:52","guid":{"rendered":"https:\/\/www.cofomo.com\/?p=11711"},"modified":"2025-10-29T03:34:40","modified_gmt":"2025-10-29T07:34:40","slug":"histoire-de-succes-ameliorer-les-services-de-sante","status":"publish","type":"post","link":"https:\/\/old.cofomo.com\/fr\/perspectives\/histoire-de-succes-ameliorer-les-services-de-sante\/","title":{"rendered":"Histoire de r\u00e9ussite : Am\u00e9liorer les services de sant\u00e9 de dizaines de milliers de personnes gr\u00e2ce \u00e0 la mise en \u0153uvre de ServiceNow par Cofomo"},"content":{"rendered":"\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\" style=\"padding-bottom:var(--wp--preset--spacing--20)\"><em>Avant la mise en place d\u2019un syst\u00e8me centralis\u00e9 de gestion TI, un grand \u00e9tablissement de sant\u00e9 faisait face \u00e0 un volume incessant de demandes, \u00e0 des co\u00fbts croissants et \u00e0 la frustration autant de ses employ\u00e9s que de ses patients.<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><strong>Les d\u00e9fis : un syst\u00e8me TI fragment\u00e9 qui r\u00e9clame des soins d\u2019urgence<\/strong><\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"padding-bottom:0\">Les r\u00e9seaux de sant\u00e9 traversent une p\u00e9riode critique. Alors que la demande de soins ne cesse d\u2019augmenter, les patients habitu\u00e9s \u00e0 la rapidit\u00e9 et \u00e0 la fluidit\u00e9 des meilleurs services en ligne s\u2019attendent \u00e0 une exp\u00e9rience toujours plus efficace.<br><br>Dans ce contexte, notre client du secteur de la sant\u00e9, fort de 15 000 employ\u00e9s, devait composer chaque jour avec de lourds d\u00e9fis op\u00e9rationnels. Sans syst\u00e8me centralis\u00e9, l\u2019organisation traitait plus de 120 000 demandes de services par ann\u00e9e, g\u00e9r\u00e9es manuellement et en silo.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Cons\u00e9quences directes :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list orange\">\n<li>D\u00e9lais de r\u00e9ponse plus longs<\/li>\n\n\n\n<li>Co\u00fbts de gestion TI accrus<\/li>\n\n\n\n<li>Manque d\u2019alignement entre les diff\u00e9rents d\u00e9partements<\/li>\n\n\n\n<li>Employ\u00e9s insatisfaits et impact sur la qualit\u00e9 des soins<\/li>\n\n\n\n<li>\u00c9quipe TI d\u00e9moralis\u00e9e<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>R\u00e9sultat : <\/strong>un climat d\u2019urgence permanent, marqu\u00e9 par des efforts en double, des solutions contradictoires et une \u00e9quipe TI constamment sous pression, au d\u00e9triment de l\u2019efficacit\u00e9 et du soutien aux soins.<\/p>\n\n\n\n<div class=\"wp-block-group alignfull mobile-padding-30 has-white-background-color has-background is-layout-flow wp-block-group-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30)\">\n<h3 class=\"wp-block-heading has-text-align-left\" style=\"padding-bottom:var(--wp--preset--spacing--10)\"><strong><strong>La solution : Cofomo place les TI en soins intensifs<\/strong><\/strong><\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3a88641f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p class=\"wp-block-paragraph\">La direction de l\u2019\u00e9tablissement a d\u00e9cid\u00e9 d\u2019agir rapidement pour moderniser ses op\u00e9rations et mieux soutenir la mission clinique. L\u2019objectif : automatiser et optimiser les processus critiques pour gagner en agilit\u00e9 et en efficacit\u00e9. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dans le cadre d\u2019un appel d\u2019offres hautement comp\u00e9titif, l\u2019organisation a retenu Cofomo pour son exp\u00e9rience \u00e9prouv\u00e9e, son approche globale et transversale de la transformation num\u00e9rique, ainsi que son accompagnement d\u2019experts de la strat\u00e9gie \u00e0 l\u2019implantation, renforc\u00e9 par son statut de Partenaire Premier ServiceNow.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image alignright size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/staging.cofomoconseil.com\/wp-content\/uploads\/2025\/09\/servicenow_partenairepng-1024x1024.png\" alt=\"\" class=\"wp-image-10927\" style=\"aspect-ratio:1;object-fit:contain;width:200px\"\/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><strong>Une \u00e9quipe multidisciplinaire au chevet du syst\u00e8me<\/strong><\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Compte tenu de la complexit\u00e9 technique, organisationnelle et strat\u00e9gique du projet, Cofomo a mobilis\u00e9 une expertise transversale pour accompagner le client du d\u00e9but \u00e0 la fin du projet : ing\u00e9nieurs en int\u00e9gration de syst\u00e8mes, administrateurs de bases de donn\u00e9es, experts en gestion du changement et en gestion de projet.<br><br>En mode agile et collaboratif avec les \u00e9quipes internes, Cofomo a implant\u00e9 deux modules cl\u00e9s de la plateforme ServiceNow : ITSM (gestion des services TI) et ITOM (gestion des op\u00e9rations TI), couvrant plus de 220 items du catalogue de services.<br><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Notre \u00e9quipe a notamment accompagn\u00e9 l\u2019organisation dans :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>La conception et la mise en \u0153uvre de processus conformes aux meilleures pratiques ITIL<\/li>\n\n\n\n<li>Le d\u00e9ploiement d\u2019outils automatis\u00e9s pour la d\u00e9couverte et la mise \u00e0 jour des actifs TI en temps r\u00e9el<\/li>\n\n\n\n<li>La cr\u00e9ation et la maintenance d\u2019une CMDB consolid\u00e9e pour centraliser et fiabiliser la gestion des actifs technologiques<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-columns alignfull is-layout-flex wp-container-core-columns-is-layout-426f0dcf wp-block-columns-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:15%\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/staging.cofomoconseil.com\/wp-content\/uploads\/2025\/08\/Mehdi-Kdioui.png\" alt=\"\" class=\"wp-image-10596\" style=\"object-fit:contain;width:150px;height:150px\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:85%\">\n<p class=\"wp-block-paragraph\">\u00ab Les plus grands d\u00e9fis d\u2019une transformation ne sont pas toujours techniques. Ils tiennent souvent \u00e0 l\u2019adaptation des personnes \u00e0 de nouvelles fa\u00e7ons de travailler et \u00e0 la communication efficace de ces changements. C\u2019est pourquoi nos experts ServiceNow interviennent toujours main dans la main avec nos gestionnaires de projet et du changement. \u00bb<\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><em><strong>Mehdi Kdioui<\/strong>, Leader de la pratique ServiceNow et Responsable du Centre d\u2019excellence ServiceNow chez Cofom<\/em>o<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\"><strong><strong>Les r\u00e9sultats : un pronostic favorable pour l\u2019agilit\u00e9 future<\/strong><\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Gr\u00e2ce \u00e0 la plateforme ServiceNow et \u00e0 l\u2019expertise de Cofomo, l\u2019organisation b\u00e9n\u00e9ficie d\u00e9sormais d\u2019une infrastructure TI moderne, automatis\u00e9e et \u00e9volutive. Parmi les gains :<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Automatisation fiable et intelligente<\/strong> : la CMDB actualis\u00e9e automatiquement est devenue la \u00ab source unique de v\u00e9rit\u00e9 \u00bb pour la gestion des incidents, des changements et de la conformit\u00e9.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Op\u00e9rations plus rentables<\/strong> : en rempla\u00e7ant des processus manuels et incoh\u00e9rents par des standards organisationnels, les d\u00e9lais et les co\u00fbts de traitement ont diminu\u00e9.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Qualit\u00e9 de service am\u00e9lior\u00e9e<\/strong> : gr\u00e2ce \u00e0 une visibilit\u00e9 accrue et \u00e0 des indicateurs de performance int\u00e9gr\u00e9s, l\u2019\u00e9quipe TI r\u00e9duit l\u2019impact des incidents et acc\u00e9l\u00e8re la gestion des changements.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Soutien accru aux activit\u00e9s cliniques<\/strong> : la meilleure disponibilit\u00e9 des syst\u00e8mes et la r\u00e9activit\u00e9 de l\u2019\u00e9quipe TI se traduisent par un appui plus solide au personnel soignant et aux patients.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--20)\">\n<p class=\"wp-block-paragraph\">En r\u00e9sum\u00e9, l\u2019organisation avance vers l\u2019avenir avec :<\/p>\n\n\n\n<ul style=\"padding-bottom:var(--wp--preset--spacing--20)\" class=\"wp-block-list orange\">\n<li class=\"orange\">Une efficacit\u00e9 durable<\/li>\n\n\n\n<li class=\"orange\">Une gouvernance renforc\u00e9e<\/li>\n\n\n\n<li class=\"orange\">Une agilit\u00e9 accrue<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><strong>Pr\u00eate \u00e0 relever les d\u00e9fis de demain<\/strong><\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pour assurer la p\u00e9rennit\u00e9 du projet, Cofomo a int\u00e9gr\u00e9 un important volet de transfert de connaissances vers les \u00e9quipes internes. <br><br><strong>R\u00e9sultat :<\/strong> l\u2019organisation est d\u00e9sormais autonome et capable de faire \u00e9voluer la solution dans le temps.<br><br>Cette transformation num\u00e9rique a donc jet\u00e9 les bases d\u2019une efficacit\u00e9 durable, d\u2019une meilleure gouvernance et d\u2019une agilit\u00e9 renforc\u00e9e autant de leviers essentiels pour atteindre les objectifs strat\u00e9giques de l\u2019organisation de sant\u00e9.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--20)\">\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>D\u00e9couvrez comment Cofomo peut vous accompagner dans votre d\u00e9ploiement et optimisation de ServiceNow.<\/strong><\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-271443ed wp-block-buttons-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-white-color has-orange-background-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/old.cofomo.com\/fr\/premier-partenaire-servicenow\/\" style=\"border-radius:0px;padding-top:5px;padding-bottom:5px\"><strong>EN APPRENDRE DAVANTAGE<\/strong><\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull mobile-padding-30 has-global-padding is-layout-constrained wp-container-core-group-is-layout-ccbb3a1f wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30)\">\n<h2 class=\"wp-block-heading has-text-align-center has-large-font-size\"><strong>Articles en vedette<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-query alignwide is-layout-flow wp-block-query-is-layout-flow\">\n\n\n<div class=\"wp-block-group is-layout-flow wp-container-core-group-is-layout-a645e17b wp-block-group-is-layout-flow\" style=\"border-style:none;border-width:0px;margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--10);padding-right:0;padding-bottom:var(--wp--preset--spacing--10);padding-left:0\"><ul class=\"has-link-color columns-3 alignfull homepage-posts owl-carousel wp-elements-1 wp-block-post-template has-text-color has-softblack-color is-layout-grid wp-container-core-post-template-is-layout-a765b968 wp-block-post-template-is-layout-grid\"><li class=\"wp-block-post post-11939 post type-post status-publish format-standard has-post-thumbnail hentry category-perspectives tag-agilite tag-servicenow expertise-servicenow-fr topics-histoires-de-reussite\">\n<figure style=\"padding-bottom:0;margin-bottom:0\" class=\"wp-block-post-featured-image wp-elements-1\"><a href=\"https:\/\/old.cofomo.com\/fr\/perspectives\/histoire-de-reussite-renforcer-la-gouvernance-des-risques-grace-a-lexpertise-servicenow-de-cofomo\/\" target=\"_self\" ><img loading=\"lazy\" decoding=\"async\" width=\"2048\" height=\"996\" src=\"https:\/\/old.cofomo.com\/wp-content\/uploads\/2025\/11\/Histoire-de-reussite-detaillant-et-distributeur.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Histoire de r\u00e9ussite : Renforcer la gouvernance des risques gr\u00e2ce \u00e0 l\u2019expertise ServiceNow de Cofomo.\" style=\"border-radius:0px;aspect-ratio:1;width:100%;object-fit:cover;\" srcset=\"https:\/\/old.cofomo.com\/wp-content\/uploads\/2025\/11\/Histoire-de-reussite-detaillant-et-distributeur.png 2048w, https:\/\/old.cofomo.com\/wp-content\/uploads\/2025\/11\/Histoire-de-reussite-detaillant-et-distributeur-300x146.png 300w, https:\/\/old.cofomo.com\/wp-content\/uploads\/2025\/11\/Histoire-de-reussite-detaillant-et-distributeur-1024x498.png 1024w, https:\/\/old.cofomo.com\/wp-content\/uploads\/2025\/11\/Histoire-de-reussite-detaillant-et-distributeur-768x374.png 768w, https:\/\/old.cofomo.com\/wp-content\/uploads\/2025\/11\/Histoire-de-reussite-detaillant-et-distributeur-1536x747.png 1536w\" sizes=\"auto, (max-width: 2048px) 100vw, 2048px\" \/><\/a><\/figure>\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-c58fbf57 wp-block-group-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--20);padding-top:0\"><h2 class=\"has-text-align-center wp-block-post-title has-medium-font-size wp-container-content-32e3a40d\"><a href=\"https:\/\/old.cofomo.com\/fr\/perspectives\/histoire-de-reussite-renforcer-la-gouvernance-des-risques-grace-a-lexpertise-servicenow-de-cofomo\/\" target=\"_self\" >Histoire de r\u00e9ussite : Renforcer la gouvernance des risques gr\u00e2ce \u00e0 l\u2019expertise ServiceNow de Cofomo.<\/a><\/h2><\/div>\n\n<\/li><li class=\"wp-block-post post-11775 post type-post status-publish format-standard has-post-thumbnail hentry category-perspectives tag-agilite tag-servicenow expertise-servicenow-fr topics-histoires-de-reussite\">\n<figure style=\"padding-bottom:0;margin-bottom:0\" class=\"wp-block-post-featured-image wp-elements-1\"><a href=\"https:\/\/old.cofomo.com\/fr\/perspectives\/histoire-succes-unifier-pour-mieux-servir\/\" target=\"_self\" ><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"1080\" src=\"https:\/\/old.cofomo.com\/wp-content\/uploads\/2025\/10\/equipe_it.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Histoire de r\u00e9ussite : Am\u00e9liorer les op\u00e9rations TI avec l&rsquo;implantation de ServiceNow pour une agence gouvernementale\" style=\"border-radius:0px;aspect-ratio:1;width:100%;object-fit:cover;\" srcset=\"https:\/\/old.cofomo.com\/wp-content\/uploads\/2025\/10\/equipe_it.png 1080w, https:\/\/old.cofomo.com\/wp-content\/uploads\/2025\/10\/equipe_it-300x300.png 300w, https:\/\/old.cofomo.com\/wp-content\/uploads\/2025\/10\/equipe_it-1024x1024.png 1024w, https:\/\/old.cofomo.com\/wp-content\/uploads\/2025\/10\/equipe_it-150x150.png 150w, https:\/\/old.cofomo.com\/wp-content\/uploads\/2025\/10\/equipe_it-768x768.png 768w\" sizes=\"auto, (max-width: 1080px) 100vw, 1080px\" \/><\/a><\/figure>\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-c58fbf57 wp-block-group-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--20);padding-top:0\"><h2 class=\"has-text-align-center wp-block-post-title has-medium-font-size wp-container-content-32e3a40d\"><a href=\"https:\/\/old.cofomo.com\/fr\/perspectives\/histoire-succes-unifier-pour-mieux-servir\/\" target=\"_self\" >Histoire de r\u00e9ussite : Am\u00e9liorer les op\u00e9rations TI avec l&rsquo;implantation de ServiceNow pour une agence gouvernementale<\/a><\/h2><\/div>\n\n<\/li><li class=\"wp-block-post post-11711 post type-post status-publish format-standard has-post-thumbnail hentry category-non-classifiee category-perspectives tag-agilite tag-servicenow topics-histoires-de-reussite\">\n<figure style=\"padding-bottom:0;margin-bottom:0\" class=\"wp-block-post-featured-image wp-elements-1\"><a href=\"https:\/\/old.cofomo.com\/fr\/perspectives\/histoire-de-succes-ameliorer-les-services-de-sante\/\" target=\"_self\" ><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"1080\" src=\"https:\/\/old.cofomo.com\/wp-content\/uploads\/2025\/10\/Medecin_it.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Histoire de r\u00e9ussite : Am\u00e9liorer les services de sant\u00e9 de dizaines de milliers de personnes gr\u00e2ce \u00e0 la mise en \u0153uvre de ServiceNow par Cofomo\" style=\"border-radius:0px;aspect-ratio:1;width:100%;object-fit:cover;\" srcset=\"https:\/\/old.cofomo.com\/wp-content\/uploads\/2025\/10\/Medecin_it.png 1080w, https:\/\/old.cofomo.com\/wp-content\/uploads\/2025\/10\/Medecin_it-300x300.png 300w, https:\/\/old.cofomo.com\/wp-content\/uploads\/2025\/10\/Medecin_it-1024x1024.png 1024w, https:\/\/old.cofomo.com\/wp-content\/uploads\/2025\/10\/Medecin_it-150x150.png 150w, https:\/\/old.cofomo.com\/wp-content\/uploads\/2025\/10\/Medecin_it-768x768.png 768w\" sizes=\"auto, (max-width: 1080px) 100vw, 1080px\" \/><\/a><\/figure>\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-c58fbf57 wp-block-group-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--20);padding-top:0\"><h2 class=\"has-text-align-center wp-block-post-title has-medium-font-size wp-container-content-32e3a40d\"><a href=\"https:\/\/old.cofomo.com\/fr\/perspectives\/histoire-de-succes-ameliorer-les-services-de-sante\/\" target=\"_self\" >Histoire de r\u00e9ussite : Am\u00e9liorer les services de sant\u00e9 de dizaines de milliers de personnes gr\u00e2ce \u00e0 la mise en \u0153uvre de ServiceNow par Cofomo<\/a><\/h2><\/div>\n\n<\/li><\/ul><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Avant la mise en place d\u2019un syst\u00e8me centralis\u00e9 de gestion TI, un grand \u00e9tablissement de sant\u00e9 faisait face \u00e0 un volume incessant de demandes, \u00e0 des co\u00fbts croissants et \u00e0 la frustration autant de ses employ\u00e9s que de ses patients.<\/p>\n","protected":false},"author":17,"featured_media":11713,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,80],"tags":[91,109],"expertise":[],"topics":[40],"class_list":["post-11711","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-classifiee","category-perspectives","tag-agilite","tag-servicenow","topics-histoires-de-reussite"],"featured_image_src":"https:\/\/old.cofomo.com\/wp-content\/uploads\/2025\/10\/Medecin_it.png","author_info":{"display_name":"Claire Le Cam","author_link":"https:\/\/old.cofomo.com\/fr\/author\/webtarget-claire\/"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Histoire de r\u00e9ussite : Am\u00e9liorer les services de sant\u00e9 de dizaines de milliers de personnes gr\u00e2ce \u00e0 la mise en \u0153uvre de ServiceNow par 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