{"id":2093,"date":"2023-12-06T15:32:15","date_gmt":"2023-12-06T20:32:15","guid":{"rendered":"https:\/\/cofomos.cluster051.hosting.ovh.net\/services\/managed-services\/"},"modified":"2025-06-19T12:19:37","modified_gmt":"2025-06-19T16:19:37","slug":"services-geres","status":"publish","type":"page","link":"https:\/\/old.cofomo.com\/fr\/services\/services-geres\/","title":{"rendered":"Services g\u00e9r\u00e9s"},"content":{"rendered":"\n<div class=\"wp-block-cover\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"317\" class=\"wp-block-cover__image-background wp-image-10905 size-large\" alt=\"\" src=\"https:\/\/old.cofomo.com\/wp-content\/uploads\/2025\/06\/Bannieres-web-sections-services-1387x430-1-1024x317.png\" data-object-fit=\"cover\" srcset=\"https:\/\/old.cofomo.com\/wp-content\/uploads\/2025\/06\/Bannieres-web-sections-services-1387x430-1-1024x317.png 1024w, https:\/\/old.cofomo.com\/wp-content\/uploads\/2025\/06\/Bannieres-web-sections-services-1387x430-1-300x93.png 300w, https:\/\/old.cofomo.com\/wp-content\/uploads\/2025\/06\/Bannieres-web-sections-services-1387x430-1-768x238.png 768w, https:\/\/old.cofomo.com\/wp-content\/uploads\/2025\/06\/Bannieres-web-sections-services-1387x430-1.png 1387w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim\" style=\"background-color:#2b2048\"><\/span><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-block-cover-is-layout-constrained\">\n<h1 class=\"wp-block-heading has-text-align-center\" style=\"font-size:clamp(28.836px, 1.802rem + ((1vw - 3.2px) * 1.653), 50px);text-transform:uppercase\">ServiceS G\u00c9R\u00c9S<\/h1>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10)\"><div class=\"breadcrumb\"><a href=\"https:\/\/old.cofomo.com\/fr\/\">Accueil<\/a> > <a href=\"https:\/\/old.cofomo.com\/fr\/services\/\">Services<\/a> > <a href=\"https:\/\/old.cofomo.com\/fr\/services\/services-geres\/\">Services g\u00e9r\u00e9s<\/a><\/div><\/div>\n\n\n\n<div style=\"height:1px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-f15145cb wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3a88641f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1100\" height=\"900\" src=\"https:\/\/old.cofomo.com\/wp-content\/uploads\/2024\/06\/Services-geres-Centre-de-contact-clients-Finale.png\" alt=\"\" class=\"wp-image-7261\" style=\"width:550px\" srcset=\"https:\/\/old.cofomo.com\/wp-content\/uploads\/2024\/06\/Services-geres-Centre-de-contact-clients-Finale.png 1100w, https:\/\/old.cofomo.com\/wp-content\/uploads\/2024\/06\/Services-geres-Centre-de-contact-clients-Finale-300x245.png 300w, https:\/\/old.cofomo.com\/wp-content\/uploads\/2024\/06\/Services-geres-Centre-de-contact-clients-Finale-1024x838.png 1024w, https:\/\/old.cofomo.com\/wp-content\/uploads\/2024\/06\/Services-geres-Centre-de-contact-clients-Finale-768x628.png 768w\" sizes=\"auto, (max-width: 1100px) 100vw, 1100px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-large-font-size\" id=\"contact-client\" style=\"text-transform:uppercase\">Centre de contact client<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pour une exp\u00e9rience client sans \u00e9gale, bilingue et accessible 24\/7\/365 partout au Canada, notre centre de contact client vous offre une prise en charge proactive des incidents, des temps d\u2019arr\u00eat (down time) minimaux et des reprises de service rapides. Le service inclut :<\/p>\n\n\n\n<ul style=\"padding-left:var(--wp--preset--spacing--30)\" class=\"wp-block-list orange\">\n<li>Accompagnement des utilisateurs <\/li>\n\n\n\n<li>Gestion des incidents \u2013 premi\u00e8re ligne <\/li>\n\n\n\n<li>Demandes de services <\/li>\n\n\n\n<li>Demandes d\u2019information des utilisateurs <\/li>\n\n\n\n<li>Gestion des correctifs applicatifs <\/li>\n\n\n\n<li>Point de contact et aiguillage pour les billets n\u00e9cessitant davantage d\u2019expertise <\/li>\n\n\n\n<li>Soutien technique N1, N2 et N3 <\/li>\n\n\n\n<li>Soutien de diff\u00e9rents points de service (point of sales)<\/li>\n<\/ul>\n\n\n\n<p class=\"has-link-color wp-elements-1 wp-block-paragraph\"><a href=\"\/wp-content\/uploads\/2023\/12\/Cofomo_Centre_de_service_Contact_Client.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"30\" height=\"30\" class=\"wp-image-1179\" style=\"width: 30px;\" src=\"https:\/\/old.cofomo.com\/wp-content\/uploads\/2023\/12\/Download.png\" alt=\"\"> T\u00e9l\u00e9chargez notre monopage de Centre de contact client<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer hide-desktop\"><\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns swap is-layout-flex wp-container-core-columns-is-layout-3a88641f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-large-font-size\" id=\"soutien-applicatif\" style=\"text-transform:uppercase\">Soutien applicatif<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Cofomo vous aide \u00e0 faire \u00e9voluer vos applications d&rsquo;entreprise pour r\u00e9pondre \u00e0 vos besoins op\u00e9rationnels d\u2019aujourd\u2019hui et de demain et pr\u00e9server vos investissements pass\u00e9s.<\/p>\n\n\n\n<ul style=\"padding-left:var(--wp--preset--spacing--30)\" class=\"wp-block-list orange\">\n<li>Prise en charge d\u2019applications en mode g\u00e9r\u00e9<\/li>\n\n\n\n<li>Soutien \u00e0 l&rsquo;\u00e9volution d\u2019application et entretien majeur, mineur, correctif ou pr\u00e9ventif<\/li>\n<\/ul>\n\n\n\n<p class=\"has-link-color wp-elements-2 wp-block-paragraph\"><a href=\"\/wp-content\/uploads\/2023\/12\/Cofomo_Experts_en_soutien_applicatif.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"30\" height=\"30\" class=\"wp-image-1179\" style=\"width: 30px;\" src=\"https:\/\/old.cofomo.com\/wp-content\/uploads\/2023\/12\/Download.png\" alt=\"\"> T\u00e9l\u00e9chargez notre monopage de Soutien applicatif<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image alignright size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1100\" height=\"900\" src=\"https:\/\/old.cofomo.com\/wp-content\/uploads\/2024\/06\/Page-service-geres-soutien-applicatif-Finale.png\" alt=\"\" class=\"wp-image-7263\" style=\"width:550px\" srcset=\"https:\/\/old.cofomo.com\/wp-content\/uploads\/2024\/06\/Page-service-geres-soutien-applicatif-Finale.png 1100w, https:\/\/old.cofomo.com\/wp-content\/uploads\/2024\/06\/Page-service-geres-soutien-applicatif-Finale-300x245.png 300w, https:\/\/old.cofomo.com\/wp-content\/uploads\/2024\/06\/Page-service-geres-soutien-applicatif-Finale-1024x838.png 1024w, https:\/\/old.cofomo.com\/wp-content\/uploads\/2024\/06\/Page-service-geres-soutien-applicatif-Finale-768x628.png 768w\" sizes=\"auto, (max-width: 1100px) 100vw, 1100px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer hide-desktop\"><\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3a88641f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1100\" height=\"900\" src=\"https:\/\/old.cofomo.com\/wp-content\/uploads\/2024\/06\/Page-Services-geres-Hebergement-Finale-1.png\" alt=\"\" class=\"wp-image-7266\" style=\"width:550px\" srcset=\"https:\/\/old.cofomo.com\/wp-content\/uploads\/2024\/06\/Page-Services-geres-Hebergement-Finale-1.png 1100w, https:\/\/old.cofomo.com\/wp-content\/uploads\/2024\/06\/Page-Services-geres-Hebergement-Finale-1-300x245.png 300w, https:\/\/old.cofomo.com\/wp-content\/uploads\/2024\/06\/Page-Services-geres-Hebergement-Finale-1-1024x838.png 1024w, https:\/\/old.cofomo.com\/wp-content\/uploads\/2024\/06\/Page-Services-geres-Hebergement-Finale-1-768x628.png 768w\" sizes=\"auto, (max-width: 1100px) 100vw, 1100px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-large-font-size\" id=\"hebergement\" style=\"text-transform:uppercase\">H\u00e9bergement<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Notre service d\u2019h\u00e9bergement vous donne acc\u00e8s \u00e0 des environnements technologiques d\u2019avant\u2011garde, fiables et s\u00e9curis\u00e9s pour d\u00e9ployer vos applications, ex\u00e9cuter vos programmes et stocker vos fichiers.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:82px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns are-vertically-aligned-bottom is-layout-flex wp-container-core-columns-is-layout-3a88641f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-bottom is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\" style=\"text-transform:uppercase\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-black-color\"><img loading=\"lazy\" decoding=\"async\" width=\"61\" height=\"16\" class=\"wp-image-1165\" style=\"width: 61px;\" src=\"https:\/\/old.cofomo.com\/wp-content\/uploads\/2023\/12\/Arrow-5.png\" alt=\"\"> <\/mark><strong><a href=\"https:\/\/old.cofomo.com\/fr\/services\/technologies-et-plateformes\/\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-black-color\">TechnologIES ET PlatEformEs<\/mark><\/a><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-bottom is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-right wp-block-paragraph\" style=\"text-transform:uppercase\"><a href=\"https:\/\/old.cofomo.com\/fr\/services\/services-professionnels\/\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-black-color\"><strong>SERVICES PROFESSIONNELS<\/strong> <img loading=\"lazy\" decoding=\"async\" width=\"61\" height=\"16\" class=\"wp-image-1157\" style=\"width: 61px;\" src=\"https:\/\/old.cofomo.com\/wp-content\/uploads\/2023\/12\/arrow.png\" alt=\"\"><\/mark><\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:57px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Centre de contact client Pour une exp\u00e9rience client sans \u00e9gale, bilingue et accessible 24\/7\/365 partout au Canada, notre centre de contact client vous offre une prise en charge proactive des incidents, des temps d\u2019arr\u00eat (down time) minimaux et des reprises de service rapides. Le service inclut : T\u00e9l\u00e9chargez notre monopage de Centre de contact client [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1074,"parent":2073,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2093","page","type-page","status-publish","has-post-thumbnail","hentry"],"featured_image_src":"https:\/\/old.cofomo.com\/wp-content\/uploads\/2023\/12\/our_services-1.png","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Services g\u00e9r\u00e9s - | Partenaire de votre transformation et innovation num\u00e9rique - Cofomo<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Services g\u00e9r\u00e9s - | Partenaire de votre transformation et innovation num\u00e9rique - Cofomo\" \/>\n<meta property=\"og:description\" content=\"Centre de contact client Pour une exp\u00e9rience client sans \u00e9gale, bilingue et accessible 24\/7\/365 partout au Canada, notre centre de contact client vous offre une prise en charge proactive des incidents, des temps d\u2019arr\u00eat (down time) minimaux et des reprises de service rapides. 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